Terms, refunds and privacy.

Who we are

This page is run by Noordhoek Football Club ("the club"), an amateur, non-profit football club at 5 Katzenellenbogen St, Noordhoek, Cape Town, 7979, South Africa. You can reach the committee at committee@noordhoekfc.co.za.

Contributions and sponsorships

Payments made on this page are voluntary contributions and sponsorships to support the club. They are not payment for goods or services, and they are not fees. Choosing a category such as Supporter, Friend or We want to help! is a way of picking an amount; it doesn't come with any benefit, and a contribution doesn't give membership or other rights unless the committee confirms that in writing.

When you choose what your contribution is for, such as Transport or Kit and equipment, or add a player, team or reference, you're telling us how you'd like it used. The club will do its best to honour that, but decides how contributions are used for its activities. All amounts are in South African rand (ZAR), and payments are one-off: nothing on this page sets up a recurring charge.

Campaigns

Some contributions are made through a campaign page with a target, such as new kit for the juniors. Every contribution to a campaign goes to that campaign's purpose whether or not the target is reached, and money raised above the target goes to the same purpose. The progress shown on the page includes EFT pledges that haven't reached the club's account yet.

Tickets and raffles

Some links sell tickets, for example places at a club event or numbered raffle tickets. Tickets are limited, and while you're paying by card your tickets are held for you for about 30 minutes; EFT pledges hold tickets for three days. Tickets can't be refunded, except that if the club cancels an event, we refund the tickets for it.

Raffle numbers are given out in order once your payment is confirmed and are sent with your receipt. Winners are drawn at random from paid tickets and contacted by the club.

No refunds

All contributions and sponsorships are final and cannot be refunded. Please check the amount before you pay. Tickets are covered above.

If a payment went through twice, or for an amount you didn't approve, email committee@noordhoekfc.co.za with your payment reference and we'll look into it with the payment processor.

Paying

Card, Apple Pay and Google Pay payments are processed by Yoco on its own secure page. The club never sees or stores your card details. For a manual EFT, use the reference shown on the page so the treasurer can match your payment.

We email a receipt once your payment is confirmed. It is a record of your contribution, not a Section 18A tax certificate.

Your privacy

We handle your personal information in line with the Protection of Personal Information Act (POPIA).

What we collect: your name, email address, what your contribution is for, the optional player, team or reference you add, the amount, how you paid, and the payment reference and status. We don't receive your card details or banking login.

Why: to process and record your contribution, send your receipt, keep the club's financial records and contact you about your payment if needed.

Who sees it: the club treasurer and committee, and the club's accountant or auditor. Payment details go to our payment processor (Yoco) to take the payment. Records are kept on the club's own server and in the club's Google account. We don't sell your information or use it for marketing.

How long we keep it: for as long as the club must keep financial records, usually five years.

Cookies: this page doesn't use tracking or advertising cookies.

Your rights: you can ask to see, correct or delete your information, or object to how we use it, by emailing committee@noordhoekfc.co.za. We may need to keep payment records the law requires. If you're unhappy with our answer, you can complain to the Information Regulator at inforegulator.org.za.

Changes

We may update these terms from time to time; the date at the top shows the latest version. They are governed by the laws of South Africa.